koko500 Privacy Policy —
Your Data, Your Rights

1. Introduction

koko500 is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out in plain terms what personal data koko500 collects from you, how that data is used, who it may be shared with, and what rights you have as a koko500 user based in Bangladesh or elsewhere.

We understand that handing over personal information requires trust. koko500 takes that trust seriously. We only collect what we genuinely need, we store it securely, and we never use it in ways you would not reasonably expect. This policy is written to be clear and readable — not buried in legal jargon.

This Privacy Policy should be read alongside the koko500 Terms and Conditions. Together, these two documents form the full agreement between you and koko500 regarding your use of the platform.

2. What We Collect

koko500 collects two broad categories of data: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address
• National ID, passport, or other identity documents submitted for verification
• Payment method details (bKash number, Nagad number, bank account details)
• Communications you send to koko500 support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on koko500 and time spent on each
• Games played, bet amounts, and session duration
• Login timestamps and frequency of access
• Cookie and tracking data (see Section 6)

3. How We Collect It

koko500 collects your personal data through the following channels:

• Registration form: When you create a koko500 account, you provide your name, contact details, and date of birth directly.
• Identity verification: When you submit documents to verify your identity before a withdrawal, koko500 collects copies of those documents.
• Payment processing: When you make a deposit or request a withdrawal on koko500, payment details are captured and processed.
• Platform usage: koko500 automatically logs your activity on the platform, including games played and transactions made.
• Customer support: When you contact koko500 via live chat or email, the content of those communications is recorded.
• Cookies and tracking: koko500 uses cookies and similar technologies to collect browsing and session data. See Section 6 for full details.

4. Why We Use Your Data

koko500 uses your personal data for the following purposes:

koko500 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Sharing Your Data

koko500 does not sell, rent, or trade your personal data to third parties for marketing purposes. Period. However, koko500 may share your data with the following categories of third parties where necessary:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the payment details necessary to process your transactions.
• Identity verification providers: Third-party KYC services may process your identity documents to confirm your identity on behalf of koko500.
• Fraud prevention services: koko500 uses specialist fraud detection tools that may process your account and transaction data.
• Regulatory authorities: koko500 may be required by law to disclose certain data to regulatory or law enforcement bodies.
• Technology providers: Hosting, analytics, and platform infrastructure providers may have limited access to data as part of their service delivery.

All third parties who process data on behalf of koko500 are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by koko500.

6. Cookies

koko500 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit koko500.

Types of cookies koko500 uses:

• Essential cookies: Required for the koko500 platform to function. These cannot be disabled. They handle login sessions, security tokens, and basic platform operations.
• Analytics cookies: Help koko500 understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences on koko500, such as language and display options.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You can opt out at any time.

You can control cookie settings through your browser. Note that disabling essential cookies will affect the functionality of the koko500 platform. For non-essential cookies, you can manage your preferences through the cookie settings panel on koko500.

7. Data Retention

koko500 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods are as follows:

• Account data: Retained for the duration of your koko500 account plus 5 years after closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, koko500 will securely delete or anonymise your personal data. You may request early deletion of certain data — see Section 9 for your rights.

8. Data Security

koko500 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• 256-bit SSL/TLS encryption for all data in transit between your device and koko500 servers.
• Encrypted storage for sensitive data including identity documents and payment details.
• Access controls that limit which koko500 staff can view personal data, based on job function.
• Regular security audits and penetration testing of the koko500 platform.
• Two-factor authentication available for all koko500 accounts.
• Automatic session timeouts after periods of inactivity.

While koko500 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your koko500 login credentials with anyone.

9. Your Rights

As a koko500 user, you have the following rights over your personal data. To exercise any of these rights, contact koko500 at [email protected]. We will respond within 30 days.

10. Minors

koko500 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use koko500 or provide any personal information to us.

If koko500 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and — where applicable — return any deposited funds to the payment source after investigation.

If you believe a minor has registered on koko500, please contact us immediately at [email protected]. We take underage gambling prevention seriously and will act without delay.

11. Policy Changes

koko500 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes, koko500 will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how koko500 protects your data.

Continued use of the koko500 platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way koko500 handles your personal data, please get in touch with us. Our privacy team is available to help.

• Email: [email protected]
• Live Chat: Available 24/7 directly from the koko500 platform. Average response time under 2 minutes.
• FAQ: Visit the FAQ page for answers to common privacy and account questions.

koko500 aims to respond to all privacy-related requests within 30 days. For urgent matters such as suspected data breaches or unauthorised account access, please use live chat for the fastest response.